LEMON SQUAD TERMS AND CONDITIONS
Please read the following terms and conditions carefully. By completing our Order Inspection form, you are agreeing to these terms and conditions. The rights and obligations in your agreement with Lemon Squad are personal to you, and not transferable to another party. If you ordered by phone, you have two hours to review the terms and notify Lemon Squad by phone or email if you do not agree to the terms. Both purchasing online or by phone will indicate that you agree to be bound by the terms of this agreement.
- 1. Nature of Lemon Squad Inspections When you place your order with Lemon Squad, you are hiring us to evaluate the overall condition of the designated vehicle, based on what our inspectors can subjectively observe when they see it. Lemon Squad inspectors do not use hoists or tools (on vehicles year 1996 and newer, the OBD2 computer will be used), or dismantle the vehicles. The Lemon Squad service is a visual inspection of all reasonably accessible items only, and some problems may not be observable during the inspection. The Lemon Squad inspector will attempt to test drive the vehicle, but if this is not feasible, a test drive will not be conducted. Once the inspection is completed, you will receive a hyperlink to the inspector's report, along with a package of photographs of the vehicle.
- 2. Lemon Squad Service Limited to Inspection Lemon Squad performs inspection services only. Lemon Squad is not affiliated with the seller of the vehicle and does not take a position on whether you should, or should not, purchase the vehicle. Lemon Squad does not verify that the seller has the legal right to sell the vehicle. Lemon Squad is not responsible for any representations made by the seller or any other party.
- 3. Vehicle Remains "As Is" Because the vehicle being inspected is a "used" vehicle, you agree that, even after inspection, you will be purchasing the vehicle in an "as is" condition, unless otherwise warranted by the seller. Because a vehicle's condition may change between the time the inspection is conducted and the actual purchase of the vehicle, we recommend having the inspection completed as close in time to the purchase as possible. The Lemon Squad report shall not be construed as a substitute for any safety and/or emissions inspection that is required by applicable state laws. The Lemon Squad inspection also does not act as a warranty on the vehicle’s condition nor does Lemon Squad or its services extend or affirm any warranty on the vehicle issued by or provided by the seller.
- 4. Factors Affecting Inspections Lemon Squad inspections may be affected by weather and light conditions, as well as the cleanliness of the vehicle, both inside and out, at the time of the inspection. Many external factors, beyond our control, can reduce the accuracy of the inspection, making things such as repainting and body work difficult to detect with the naked eye. For the most accurate inspection report, the vehicle must be clean, dry and situated in well-lit location at the time of inspection. However, Lemon Squad does not agree to take any steps or actions affecting the vehicle’s condition at the time of the inspection. Lemon Squad strongly suggests that you contact the seller and make all necessary accommodations to insure that the vehicle is as clean as possible and available in a suitable location for an inspection.
- 5. Resolution of Disputes
- (i) Right to Cure Prior to instituting any proceeding against Lemon Squad as set forth below, you agree to provide us with written notice [see paragraph 12] detailing your complaint about our services and give us at least thirty (30) calendar days to fix the problem.
- (ii) Mediation Upon expiration of the cure period set forth above, you agree to attempt to resolve any dispute with Lemon Squad through non-binding mediation. Mediation shall occur at a location of Lemon Squad's choosing in Minneapolis, Minnesota. No other legal or administrative proceedings between you and Lemon Squad shall be instituted without first attempting to resolve the involved claims through mediation. The parties shall pay their respective costs and expenses of mediation. Your failure to mediate any dispute prior to pursuing any other legal or administrative proceedings will constitute an acknowledgment on your part of a waiver of your claim(s) against Lemon Squad.
- (iii) Litigation, Applicable Law, and Waivers You agree that any action relating to this agreement or Lemon Squad's services, shall be construed under the laws of the State of Minnesota, and that any such action shall be instituted and prosecuted in either the federal or state courts located in the County of Hennepin, State of Minnesota. Both you and Lemon Squad waive the right to seek a change of venue. Both you and Lemon Squad waive the right to a jury trial in any such litigation.
- 6. LIMITATION OF LIABILITY BECAUSE LEMON SQUAD IS NOT THE SELLER OR MANUFACTURER OF THE VEHICLE OR ITS PARTS, YOU AGREE THAT LEMON SQUAD'S TOTAL LIABILITY IS LIMITED TO THE AMOUNT PAID FOR THE LEMON SQUAD INSPECTION.
- 7. Cancellation Once your order is placed, all sales are final. Lemon Squad may decline to undertake the requested inspection, in which case your prepaid inspection fee will be promptly refunded. If the vehicle is sold before an inspector is dispatched, your order will be considered “on hold” and you will have a credit for the amount paid which can be applied to another inspection and which does not expire. However, you cannot cancel your order for a refund.
- 8. Unforeseeable Circumstances You agree that if Lemon Squad is delayed or prevented from the performance of the inspection or report due to circumstances or causes beyond its control, such as computer malfunctions, restrictive laws or regulations, labor disputes, or acts of God, Lemon Squad is excused from further obligations. In such an event, Lemon Squad shall refund the inspection fee to you.
- 9. Refund Policy after Inspection Report If you believe there are inaccuracies in the inspection report, you may submit them to us (emailed to firstname.lastname@example.org) for consideration of a refund, include pictures and specific details addressing the issue(s). Due to the complex mechanical nature of automobiles and factors that may affect their continued performance, all submissions must be received by Lemon Squad within fourteen (14) days of the report being delivered to you.
- 10. Endorsements Links provided from our website, LemonSquad.com, to another website, are not endorsements unless we expressly say so.
- 11. Taxes The listed inspection price on our website does not include sales, use, excise or any other applicable taxes. Such taxes, if any apply, shall be added to the cost of our service.
- 12. Contact Information All notices, or other communications shall be in writing and shall be deemed duly given and received by Lemon Squad (i) seven days after being sent by certified or registered mail return receipt requested, postage and charges pre-paid; (ii) one business day after being sent by express overnight delivery by a national carrier; (ii) upon being transmitted by facsimile to the party to whom it is directed (sender must retain confirmation copy indicating that the facsimile was received by the party to whom it is directed; or (iv) if by email, upon actual delivery. All communication to you shall be addressed to your address as listed in the Lemon Squad Inspection Order Form. All communication to Lemon Squad shall be addressed to services @LemonSquad.com or by logging into your account on lemonsquad.com and using the messaging system in the menu on the left.
- 13. How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: (i) To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. (ii) To improve our website in order to better serve you. (iii) To allow us to better service you in responding to your customer service requests. (iv) To quickly process your transactions.
(v) To ask for ratings and reviews of services or products (vi) To follow up with them after correspondence (live chat, email or phone inquiries) (vii) To respond to complaints or reviews by you.
- 14. Communications with Inspectors If you attempt to contact the inspector without Lemon Squad’s consent, or attempt to remove Lemon Squad from the inspection process, Lemon Squad has the right to cancel the inspection and keep your payment.
- 15. Other State Laws Some states do not allow the limitation, exclusion or disclaimer of implied warranties or incidental and consequential damages, so the limitations or disclaimers in this agreement may not apply to you.
- 16. Severability If any section of this agreement is found by competent authority to be invalid, illegal or unenforceable in any respect and for any reason, the validity, legality and enforceability of the unaffected remainder of such section and the remainder of the agreement shall continue in effect.
Revised: December 17th, 2017